• All
  • General
  • Insights
  • Tech

Mastering Client Loyalty: the complete guide

In the competitive landscape of business, customer retention stands as a testament to a company’s commitment to excellence and understanding of its clientele

measuring and improving customer experience – Complete Guide

In today’s competitive landscape, delivering an exceptional customer experience (CX) is not just important; it’s essential for business success

Call Center Customer Empathy

In the dynamic world of call centers, empathy is the cornerstone of exceptional customer service

Common Customer Service Mistakes

In the world of customer service, excellence is not just a goal but a necessity.

Call abandonment rates

Call abandonment rates are a critical metric for any call center, directly impacting customer satisfaction and business efficiency

IVR: A Guide to Benefits

Finding the right call center manager is crucial for the sustained success of your customer service operations

A Guide to Sales Qualification

Sales qualification stands as the bedrock of a successful sales process

Best Practices for API Support Tools

As businesses increasingly rely on digital solutions, the API-first approach has emerged as a cornerstone for modern software development and integration

Call Center Hiring Tips

Hiring the right call center agents is crucial for delivering exceptional customer service and maintaining a positive brand image.

Meeting and Exceeding Customer Expectations

In today’s competitive landscape, merely satisfying customers isn’t enough

About us

We enable contact centers to address agents’ and Integrators’ expectations and business needs, by delivering a scalable, multi-channel platform for Asterisk.

Subscribe to newsletter